“Ask The Expert” Wins An Award
Our “Ask The Expert” web app has won an award for ‘Best Customer Experience’ at the Tech&Ecomm Awards 2015!
Helping the World Duty Free Group connect with their suppliers
Produced for the World Duty Free Group in conjunction with our partners Blackjack Communications, the app allows staff to easily contact perfume, cosmetics, wine & spirits experts using Facetime.
Experts within each field are able to directly help team members, providing answers to their queries in multiple languages.
Using Facetime to deliver professional advice and efficient support
At the start of each shift, experts are required to sign-in to the app. When staff require assistance, they check the app to view their availability.
If experts are available, a Facetime call can be made. However, if no experts are signed-in, the option of contacting them is hidden.
A successful long-term partnership with Blackjack Communications
Devstars have worked with Blackjack Communications since 2010 on projects for Heathrow, Network Rail, City, Europcar and Loreal.
We are delighted that “Ask The Expert” has won ‘Best Customer Experience’ at the Tech&Ecomm Awards 2015 and we look forward to more successful collaborations with Blackjack in the future.